Privacy Policy
Last Updated: 20 August 2026
SendIt (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and protect your information when you use our website, delivery services, and related services.
1. Information We Collect
When you use SendIt, we may collect:
- Your name
- Phone number
- Email address, where provided
- Pickup and drop-off addresses
- Names and contact details of pickup and drop-off persons
- Package descriptions and quantities
- Delivery instructions
- Order number and tracking code
- Delivery status and related service information
For riders, we may also collect information required to create and manage their rider account and assign deliveries.
2. How We Use Your Information
We use your information to:
- Process and manage delivery requests
- Assign and coordinate riders
- Collect and deliver packages
- Provide delivery tracking
- Communicate with you about your delivery
- Verify deliveries using proof-of-delivery methods such as OTP
- Respond to customer support requests
- Maintain the security and reliability of our services
- Comply with applicable laws and regulations
3. Sharing Your Information
We only share personal information where necessary to provide our services or comply with the law.
For example, information such as pickup and drop-off contact details, addresses, package information, and delivery instructions may be provided to the rider assigned to a delivery.
We may also share information with trusted service providers that help us operate our services, such as hosting, email, SMS, and technology providers.
We do not sell your personal information.
4. Delivery Tracking
Customers may use their tracking code and phone number to check the status and progress of their delivery.
We take reasonable steps to prevent unauthorized access to delivery information.
5. Cookies
Our website may use cookies and similar technologies to improve website functionality, security, and user experience.
You can manage or disable cookies through your browser settings.
6. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no online system can be guaranteed to be completely secure.
7. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary to provide our services, maintain business records, resolve disputes, comply with legal requirements, and protect our legitimate business interests.
8. Your Rights
Subject to applicable law, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information where applicable
- Object to certain processing of your information
- Request information about how your personal data is being used
To exercise your rights or ask a privacy-related question, contact us using the details below.
9. Children’s Privacy
SendIt’s services are not intended for children. We do not knowingly collect personal information from children without appropriate consent.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated “Last Updated” date.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
SendIt
Website: sendit.co.ke
Email: hello@seriasoft.com